Think More Like an Owner, and Less Like a Fan
On the surface, many of the better-known occupations that fall within the “Professional Services” category should have little difficulty with customer retention. Think about that
If you ask pretty much anyone who knows me, “What is Chris’s favorite word?” you’ll likely get a vast assortment of answers. Since I am the Director of Content here at 1SEO, you’re probably thinking that it’s something scholarly and intellectual, like “circumlocution” or “pulchritudinous.” However, most of my friends’ and colleagues’ actual guesses will consist of any variety of curse words, swears, and other expletives I have been known to favor.
However, there is one four-letter word that I perhaps use most often; an all-encompassing, all-embracing, and quite-regional term that is near and dear to my heart. Of course, the word of which I speak is…
JAWN.
If you’re familiar with this word, you already know precisely what it means — it means nothing…and everything. But, if you’ve never seen or heard this term before or you just don’t understand its definition, then allow me to explain (sort of).
We don’t know for sure what the true origin of the word “jawn” is, but the assumption is that its — air quotes — etymology lies in the word “joint,” which was historically used in the South in states like Alabama and Georgia. What we do know about the word jawn is that it’s definitely a Philly thing, as well as being a very particular kind of noun known as a context-dependant substitute noun.
What the f*@k does that mean? It means “jawn” can be used to describe just about anything, depending on the situation:
Need someone to hand you the salt at the dinner table? Hey, can you pass me that jawn?
See a cool car on the street while walking with your friend? Yo, check out that jawn!
See a pair of shoes you like at the store? How much do those jawns cost? (yes, jawn can be pluralized!)
So what in the ever-loving hell does this have to do with your social media campaign? C’mon, they don’t call me the Content Ninja for nothing!
In Shakespeare’s Romeo and Juliet, Juliet asks her beau, “What’s in a word?”
I think I paraphrased that a bit, but you get the idea. A single word can have a wide-ranging and profound impact. Think about it — words can revolve around emotion and even influence our most primal instincts. For all its complexities, language is fundamental to humans. And while these days, video and images reign supreme on social channels like Facebook and Instagram, it’s crucial not to forget that words form the foundation of our entire understanding of those forms of media. Simply put, a picture or video is defined in words, not the other way around.
When it comes to digital marketing — or any type of marketing, really — the purpose is to elicit an action. And the way to elicit that action is to evoke emotion. Whether it’s creating a sense of security for a consumer (“guarantee”), making them feel like they’re getting something unique (“exclusive”), or tapping into their sense of urgency (“now”), one solitary word can make all the difference and create a dramatic impact on their emotion, prompting them to take action and engage with your brand.
Here’s a list of words that can truly make a difference:
The list goes on and on, but I think you get the idea here.
There’s one word that’s potentially more powerful than any of the ones listed above, and that word is…
YOU.
The word “you” allows you to create a connection with a consumer or potential customer while humanizing your products or services. Bonus points if you can use their own name, which can be especially useful in email marketing campaigns.
This week, all of our blogs will be revolving around how to boost, tweak, and improve your business’s social media strategies for 2021. After 2020, I’m sure we could all use a fresh outlook, so stay tuned and continue to visit our blog for more advice, tips, and expert guidance on how to grow and protect your business now and in the future. There, you can also check out one of my other Philly-centric pieces on The Great Philadelphia Cheesesteak Wars to discover the lessons that the notorious Pat’s Vs. Geno’s debate taught us about digital marketing.
For more information on our social media marketing campaigns, content marketing campaigns, or any other offerings in our full suite of digital marketing services, contact us today.
Here’s the jawn: 215-946-1046.
About the Author:
Chris Shirlow is 1SEO’s Director of Content, and a self-proclaimed “Content Assassin.” He’s written international award-winning content and has a penchant for shooting fellow employees with Nerf guns. His favorite dish is porcelain.
On the surface, many of the better-known occupations that fall within the “Professional Services” category should have little difficulty with customer retention. Think about that
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