The Client Relations Manager is responsible for maintaining the relationship between 1SEO Digital Agency and it’s clients. This position requires constant interaction with clients, the SEO team, the content writing team, as well as the web development and design team to track and optimize the client’s online marketing programs that are designed to specifically aid 1SEO Digital Agency’s clients in acquiring online traffic that will convert into viable leads and new business.
- Develop, maintain and oversee the relationship between 1SEO Digital Agency and its clients.
- Oversee onboarding of a new client
- Audit a client account utilizing tools and software along with common base knowledge.
- Review data and details with the client and/or client’s organization,.
- Provide monthly reporting and review with clients.
- Maintain multiple spreadsheets.
- Utilize tools and management software.
- Conduct regular calls and meetings with both internal teams and clients.
- Adhere to many other processes and procedures necessary to uphold the agreement between 1SEO Digital Agency and it’s clients.
- Become Google AdWords certified and Google Analytics Certified.
Required Skills and Experience
- Experience in B2C and/or B2B marketing.
- Strong understanding of computers and technology.
- Excellent written and oral presentation skills.
- Strong leadership skills and experience working with cross-functional teams.
- Multi-tasker who is unbelievably organized.
- Strong analytical capability with experience in forecasting and website analytics.
- Excellent project management skills.
- Must have some experience in aspects of strategic marketing and tactical executions.
- Must be self-motivated with an ability to take initiative in a challenging, fast-paced environment with the ability to prioritize many tasks across various teams within the organization.
- Must have a willingness to learn and expand his or her knowledge in regards to SEO, SEM, PPC and SMO.
- Must have the ability to work independently and manage multiple projects and deadlines simultaneously with a sense of urgency.
- Must have the ability to quickly adjust priorities to respond to pressing demands.
A Customer Care Associate is required to develop, maintain and oversee the relationship between 1SEO Digital Agency and it’s clients. These duties include but are not limited to activities such as onboarding a new client, auditing a client account, reviewing data and details with the client and/or client’s organization, providing monthly reporting, maintaining multiple spreadsheets, utilizing tools and management software, conducting regular calls and meetings with both internal teams and clients along with many other processes and procedures necessary to uphold the agreement between 1SEO Digital Agency and it’s clients. Candidate must also be willing to take the steps needed in order to become Google AdWords certified and Google Analytics certified by studying, taking, and passing both exams when instructed. Salary will also be determined upon the individual’s knowledge and experience of content writing/marketing.
What You Can Expect From 1SEO.com Digital Agency:
- We currently offer full-paid benefits for medical and dental. We also have a 401k program and give paid time off. In an addition each week 1SEO and the owner fully stock its kitchen. This ranges from food, snacks, beverages and more.
- A Motivated Workplace — 1SEO Digital Agency’s large open office space provides an open forum style atmosphere. No Cubicles here!
- Dedication To Continuing Education – 1SEO Digital Agency puts a strong emphasis on staying ahead of the curve. Seminars, Conferences, and other forms of education are a constant part of the 1SEO Digital Agency lifestyle.
- Freedom – The liberty to be who you are and express your ideas and opinions openly. Regardless of your position, your viewpoints and sentiments are valued and encouraged.
- Valued Colleagues – Experienced and Knowledgeable Peers who can help turn your Internet Marketing ideas into something tangible. No stuck-up pencil pushers!
- Large Diverse Client Base — From Athletic Apparel to X-Ray Mechanic’s, you’ll have an opportunity to work with a broad array of clientele.
- Fun and Competitive Environment — 1SEO Digital Agency prides itself on having a competitive spirit with a healthy dose of fun. Whether it’s a game of Madden to boost morale, or a Facebook Challenge to broaden our branding, there is never a lack of creative ideas to keep up the motivation.