A well-known and widely-accepted adage says, “A man who serves as his own lawyer has a fool for a client.” While there remains much debate to the exact origin of that quote – one source references the earliest documented use from a book published in 1682 – it seems only logical that it has its roots deeply planted within the Legal profession. Regardless of where it started, various paraphrases of the same concept are applied to just about any & every trade and, by extension, to any situation wherein the argument seemingly suggests that some things are just best left in the hands of those with the proper training & experience, a.k.a. “Professionals.”
Getting negative feedback from customers is never fun, but it’s a reality of doing business. The important thing is how you handle that feedback. A
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