If You Don’t Know, Ask: A considerable component of your customer service & satisfaction process is – or should be – asking the clients for feedback on how you & your company performed for them. Upon completion of any project, a quality control initiative, in the form of a phone call, or
email with a short survey for them to fill out, can get this rolling. Please feel free to include the request for a review in this initial follow-up, so if the results from your efforts are positive, they can then post something nice about your business. However, if you expect anything but a great review, you may also consider waiting until after the survey or phone call is completed, and then ask for the review.