In January 2017, Spiceworks, a leader in IT research, released a study on the different ways businesses are impacted by internet disruptions. A total of 201 respondents from companies of all sizes in a variety of industries took part. Here’s what they found:
79% of organizations indicate that Internet disruptions are either “crippling,” “excruciating” or “painful.”
On average, disruptions take a full business day to be resolved, and it typically takes longer for disruptions outside the network.
92% of respondents are worried about the impact of a major Internet disruption hitting their business in the next six (6) months.
These negative experiences help confirm that managing Internet performance is about the impact that disruptions have on the end-user experience, both customers and employees alike.
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SOURCE: 2017 Internet Disruption Study, Spiceworks
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